A click on the category takes you straight to the answer:
Most asked VERY, VERY HOT TOPICS!
Equipment HEATED ARGUMENTS.
Laundry LAUNDRY LOVE.
Garbage TRASH TALK.
Parking WHEEL DEAL.
Extras NEED SOMETHING?
FOOD & DRINKS
HANGRY?
THIRSTY?
WE'VE GOT YOU COVERED.
Coffee, tea, and the water in your apartment fridge are on us, of course. If you want more or some variety, you can order anything you like straight from the iPad at the Späti – always available for you.
For cool insider tips on food and drinks in Cologne Sülz, check this out and get inspired!
Very, very hot Topics!
How do I connect to the Wi-Fi?
Simply select the network STAYERY, enter the password STAYnice, and you’re online.
When is my apartment cleaned?
Your apartment is cleaned once a week for free. The cleaning day is always your arrival day. If it falls on a Sunday, we’ll come by on another day.
If you’d like extra cleanings, we can arrange that for 25 EUR per cleaning. Just ask our team!
What if my keycard doesn’t work or I lose it?
You can create a new keycard anytime at the check-in ice cart. Or contact our team – we’re happy to help!
If you ever find yourself locked out, just ring the bell. Depending on the time, we’ll assist you in person or via the intercom.
How does check-out work?
Simply drop your keycard in the mailbox at the entrance and you’re checked out. If your car is in our garage, you can use the mailbox there instead.
On your departure day, please check out by 11:00 so we can prepare the apartment for the next guest.
Want to stay a bit longer? Ask our team for a late check-out. If possible, we’ll grant you some extra time in your apartment.
How do I get my invoice?
You’ll receive your invoice by email after check-out. If you’re staying longer than a month, we can also send your invoice at the end of each month upon request.
Heated Arguments.
How do I use the stove?
Your stove is smart and powerful – please handle with care.
Be careful when adjusting the heat: the plates are really strong and we don’t want to trigger the fire alarm.
How does the microwave work?
Ready in just a few steps: First, press the Automatic Programs button. Use the dial to select your desired program and confirm your choice by pressing Automatic Programs again.
Next, set the cooking time with the dial and press Automatic Reheat to start the program.
Want to go even faster? Press Automatic Reheat once to start immediately. Pressing it multiple times adds the selected time increment each time.
Note: Only use microwave-safe dishes (ceramic, glass, or microwave-safe plastic) to protect yourself and the appliance.
In-Room Tech.
How do I turn on the TV?
Use the remote to switch on the TV.
No picture? No problem!
Quick check: Make sure DVB-C is activated. If not, just click Source, select DVB-C, and you’re all set.
Remote not working?
The batteries are probably dead. Our team is happy to help here too.
Need to cool down?
You control the air conditioning with the remote. Tap the red power symbol in the top right to turn it on or off. Then use the arrow buttons to set the temperature to whatever feels just right for you.
Laundry love.
Where can I do my laundry?
You can wash your clothes in the Laundry House, located in the basement.
How do the washing machines and dryers work?
Everything runs through the WeWash app, available in the App Store or Play Store. Simply register and create a user account. Payment is conveniently handled via the method stored in the app.
Then, in your profile, select the STAYERY Laundry House. You can reserve a washing machine or dryer for 10 minutes. Detergent is already included. Once your laundry is done, you’ll get a notification directly in the app.
How much does it cost?
Each wash or dry cycle costs between 3 and 4 EUR. The exact price is shown in the WeWash app.
Trash talk.
Where do I dispose of my trash?
You can easily dispose of your trash in the bins in the courtyard, located to the right of the main entrance, behind the fence.
Where can I get new trash bags?
Fresh trash bags are available from our hosts – just ask!
How do I sort the trash?
Plastic (yellow bin), general waste (black bin), paper (blue bin), organic (brown bin), or glass. We keep sorting as simple as possible.
Wheel deal.
Where can I park and how do I book a spot?
You can park in our courtyard. Reserve your spot directly with our hosts or our support team (contact info below).
How much does it cost?
Parking is 15 EUR per night. Staying longer than 29 nights? Get in touch with us for a personalized offer.
Can I keep my car after check-out?
Usually, parking spots need to be cleared by 11 AM. But just ask our team – sometimes it’s possible to leave your car a little longer.
Need something?
How do I get more toilet paper?
Extra toilet paper is available from our hosts. If no one is around, you can find spares in the Laundry House.
Where can I find extra towels?
Towels are also available from our hosts. If no one is on-site, check the Laundry House.
How do I get an extra duvet?
For an extra duvet, just reach out to our hosts. Please note: for double occupancy in your apartment, an additional €10 per night applies.
Where can I find a dustpan?
There’s one ready for you in the Laundry House. Feel free to use it anytime and put it back when you’re done.
Can I receive mail?
Absolutely! Send your letters or packages to the STAYERY address and put your name as the recipient. As long as our team is on-site, we’ll happily accept your delivery. You can pick it up at our hosts’ back office.
Where can I get more tea or coffee?
Coffee, tea, and the water in your apartment fridge are on us, of course. If you want more or some variety, you can buy anything you like from the Späti via the iPad – always available for you.
Is there salt, pepper, and oil?
For hygiene reasons, these basics are not provided in the apartment.
