A click on the category takes you straight to the answer:
Most asked VERY, VERY HOT TOPICS!
Kitchen HEATED ARGUMENTS.
Laundry LAUNDRY LOVE.
Garbage TRASH TALK.
Parking WHEEL DEAL.
Extras NEED SOMETHING?
Very, very hot Topics!
How do I connect to the Wi-Fi?
Simply select the network STAYERY, enter the password STAYnice, and you’re online.
When is my apartment cleaned?
Your apartment is cleaned once a week for free. The cleaning day is always your arrival day. If it falls on a Sunday, we’ll come by on another day.
If you’d like extra cleanings, we can arrange that for 25 EUR per cleaning. Just ask our team!
What if my keycard doesn’t work or I lose it?
You can create a new keycard anytime at the check-in ice cart. Or contact our team – we’re happy to help!
If you ever find yourself locked out, just ring the bell. Depending on the time, we’ll assist you in person or via the intercom.
How does check-out work?
Simply drop your keycard in the mailbox at the entrance and you’re checked out. If your car is in our garage, you can use the mailbox there instead.
On your departure day, please check out by 11:00 so we can prepare the apartment for the next guest.
Want to stay a bit longer? Ask our team for a late check-out. If possible, we’ll grant you some extra time in your apartment.
How do I get my invoice?
You’ll receive your invoice by email after check-out. If you’re staying longer than a month, we can also send your invoice at the end of each month upon request.
Heated Arguments.
How do I use the stove?
Your stove is smart and powerful – please handle with care.
The cooktop only works with compatible induction cookware. Make sure your pot or pan is properly on the plate, otherwise nothing will happen.
Be careful when adjusting the heat: the plates are really strong and we don’t want to trigger the fire alarm.
How does the extractor hood work?
Just pull the flap forward and the hood will start automatically. Then you can switch on the light on the left side and adjust the fan speed on the right.
How does the microwave work?
Ready in a few steps: Press the button with the arrow symbol to open the microwave automatically. Place your food on the turntable (never run it empty!) and select the power level. Set the cooking time with the dial and press Start.
Use only microwave-safe dishes (ceramic, glass, or microwave-safe plastic) to protect your health and the appliance.
Recommended power levels:
- 90–180 W: Defrosting, gentle cooking
- 360 W: Cooking meat & fish
- 600 W: Warming & cooking
- 800 W: Heating liquids
In-Room Tech.
How do I turn on the TV?
Use the remote to switch on the TV.
No picture? No problem!
Unplug the power cord behind the TV for about 1–2 minutes and then plug it back in. After 30–45 seconds, the welcome screen should appear. If not, repeat the process or contact our team.
Remote not working?
The batteries are probably dead. Our team is happy to help here too.
How does Screen Sharing / Chromecast work?
In the TV menu, select Screen Sharing (orange field). Then choose between Direct Screen Sharing or Streaming via Chromecast. Scan the QR code with your smartphone and follow the instructions – done!
Remember to log out when you’re finished.
No power in the apartment?
Don’t panic – it’s usually easy to fix!
The main switch is located to the right of your entrance door. Make sure it’s turned on.
If there’s still no power, contact our team directly so we can get it sorted ASAP.
Laundry love.
Where can I do my laundry?
You can wash your clothes in the Laundry House, located on the ground floor right by the loft.
How do the washing machines and dryers work?
Everything runs through the WeWash app, available in the App Store or Play Store. Simply register and create a user account. Payment is conveniently handled via the method stored in the app.
Then, in your profile, select the STAYERY Laundry House. You can reserve a washing machine or dryer for 10 minutes. Detergent is already included. Once your laundry is done, you’ll get a notification directly in the app.
How much does it cost?
Each wash or dry cycle costs between 3 and 4 EUR. The exact price is shown in the WeWash app.
Trash talk.
Where do I dispose of my trash?
You can easily take your trash to the waste room on the 2nd basement level. The easiest way is via the elevator into the garage – the room is on your right (yellow door). You’ll need your keycard to enter.
Where can I get new trash bags?
Fresh trash bags are available from our hosts – just ask!
How do I sort the trash?
Plastic (yellow bin), general waste (black bin), paper (blue bin), organic (brown bin), or glass. We keep sorting as simple as possible.
Wheel deal.
Where can I park and how do I book a spot?
You can park in our underground garage. Our parking spaces are located at the rear of the second basement level. Reserve your spot directly with our hosts or our support team (contact info below).
How much does it cost?
Parking is 12 EUR per night. Staying longer than 29 nights? Get in touch with us for a personalized offer.
Can I keep my car after check-out?
Usually, parking spots need to be cleared by 11 AM. But just ask our team – sometimes it’s possible to leave your car a little longer.
Need something?
How do I get more toilet paper?
Extra toilet paper is available from our hosts. If no one is around, you can find spares in the Laundry House.
Where can I find extra towels?
Towels are also available from our hosts. If no one is on-site, check the Laundry House.
How do I get an extra duvet?
For an extra duvet, just reach out to our hosts. Please note: for double occupancy in your apartment, an additional €10 per night applies.
Where can I find a dustpan?
There’s one ready for you in the Laundry House. Feel free to use it anytime and put it back when you’re done.
Can I receive mail?
Absolutely! Send your letters or packages to the STAYERY address and put your name as the recipient. As long as our team is on-site, we’ll happily accept your delivery. You can pick it up at our hosts’ back office.
Is there salt, pepper, and oil?
For hygiene reasons, these basics are not provided in the apartment.
