A click on the category takes you straight to the answer:
Most asked VERY, VERY HOT TOPICS!
Kitchen HOT STUFF.
Laundry LAUNDRY LOVE.
Garbage TRASH TALK.
Parking WHEEL DEAL.
Extras NEED SOMETHING?
A real piece of Berlin
check out the original "kiezhouse".
A STAYERY with a vibrant history – just like the capital itself. This is where it all began back in 2019: the very first STAYERY, right in the heart of Friedrichshain. In a district where Berlin never stopped being Berlin. Here, the Kiez (how neighbourhoods in Berlin are called) spirit is woven into every detail. Discover the KIEZHOUSE and its design story made in Berlin.
Very, very hot Topics!
How do I connect to the Wi-Fi?
Simply select the network STAYERY, enter the password STAYnice, and you’re online.
When is my apartment cleaned?
Your apartment is cleaned once a week for free. The cleaning day is always your arrival day. If it falls on a Sunday, we’ll come by on another day.
If you’d like extra cleanings, we can arrange that for 25 EUR per cleaning. Just ask our team!
What if my keycard doesn’t work or I lose it?
You can create a new keycard anytime at the check-in ice cart. Or contact our team – we’re happy to help!
If you ever find yourself locked out, just ring the bell. Depending on the time, we’ll assist you in person or via the intercom.
How does check-out work?
Easy check-out, easy going. Just drop your keycard into the yellow mailbox in the entrance area – and you’re checked out. If you parked your car in our underground garage, you can hand your transponder to your host so they can open the gate for you and you can hit the road right away.
No one around? No worries: drive out first and drop the transponder and your keycard into the yellow mailbox afterwards.
On your departure day, please check out by 11 AM so we can get your apartment ready for the next guest. Want to stay a little longer? Feel free to ask our team for a late check-out. Depending on availability, we’ll gladly give you a bit of extra time in your apartment — but during busy times, we can’t always guarantee it.
How do I get my invoice?
You’ll receive your invoice by email after check-out. If you’re staying longer than a month, we can also send your invoice at the end of each month upon request.
Is smoking allowed in the apartment?
No smoke, no joke. Smoking is strictly prohibited indoors — this includes your apartment and all public areas. If this rule is ignored, we reserve the right to charge a €250 cleaning fee. You’re welcome to smoke in the courtyard — just make sure to use the ashtrays and be considerate of other guests.
Heated Arguments.
How do I use the stove?
Your stove is powerful — so please handle it with care. The cooktop only works with induction-compatible cookware. Make sure your pot or pan sits correctly on the plate — otherwise, nothing will happen.
Be careful when adjusting the heat level: these plates have serious power, and a fire alarm is not only annoying but can also get expensive.
How do I make sure there’s enough ventilation while cooking?
In some apartments, you’ll find an extractor hood where you can switch on the light and adjust the fan speed at the front. If your apartment doesn’t have one, make sure to open the window when there’s a lot of steam or smoke — our fire alarms are quite sensitive.
How does the microwave work?
Ready in a few steps: Press the button with the arrow symbol to open the microwave automatically. Place your food on the turntable (never run it empty!) and select the power level. Set the cooking time with the dial and press Start.
Use only microwave-safe dishes (ceramic, glass, or microwave-safe plastic) to protect your health and the appliance.
Recommended power levels:
- 90–180 W: Defrosting, gentle cooking
- 360 W: Cooking meat & fish
- 600 W: Warming & cooking
- 800 W: Heating liquids
In-Room Tech.
How do I turn on the TV?
Use the remote to switch on the TV.
No picture? No problem!
Unplug the power cord behind the TV for about 1–2 minutes and then plug it back in. After 30–45 seconds, the welcome screen should appear. If not, repeat the process or contact our team.
Why is the remote not working?
The batteries are probably dead. Our team is happy to help here too.
How does Screen Sharing / Chromecast work?
In the TV menu, select Screen Sharing (orange field). Then choose between Direct Screen Sharing or Streaming via Chromecast. Scan the QR code with your smartphone and follow the instructions – done!
Why is there no power in my apartment?
That's usually an easy fix! You’ll find the main power switch (marked with a power symbol) right next to your apartment door. Make sure it’s switched on.
If there’s still no power, contact our team directly so we can get it sorted ASAP.
Laundry love.
Where can I do my laundry?
You can do your laundry in the Laundry House — it’s on the ground floor, right in the lounge behind the coffee machine.
How do the washing machines and dryers work?
Everything runs through the WeWash app, available in the App Store or Play Store. Simply register and create a user account. Payment is conveniently handled via the method stored in the app.
Then, in your profile, select the STAYERY Laundry House. You can reserve a washing machine or dryer for 10 minutes. Detergent is already included. Once your laundry is done, you’ll get a notification directly in the app.
How much does it cost?
Each wash or dry cycle costs between 3 and 4 EUR. The exact price is shown in the WeWash app.
Trash talk.
Where do I dispose of my trash?
You can easily dispose of your waste under the wooden pavilion in the backyard, on the right-hand side.
Where can I get new trash bags?
A replacement bag is already in your room. If you need more, you’ll find fresh trash bags in the laundry room, in the first cupboard to the left of the entrance — or simply ask your hosts.
How do I separate my waste?
We keep waste sorting as simple as possible: General waste and plastic go into the large black bins, paper into the blue one, organic waste into the brown one, and glass according to its color into the smaller bins with white or green lids.
Wheel deal.
Where can I park and how do I book a spot?
You can park in the underground garage across the street (Holteistraße 15) if you’ve reserved a parking spot in advance. If not, just check with our hosts or our support team (you’ll find their contact details below) to see if we still have any spots available.
How much does it cost?
Parking is 15 EUR per night. Staying longer than 29 nights? Get in touch with us for a personalized offer.
Can I keep my car after check-out?
Usually, parking spots need to be cleared by 11 AM. But just ask our team – sometimes it’s possible to leave your car a little longer.
Need something?
How do I get more toilet paper?
You can get extra toilet paper from our hosts. If no one’s around, you’ll find spare rolls in the Laundry House, in the first cupboard to the left of the entrance.
Where can I find fresh towels?
Towels are also available from our hosts. If no one is on-site, check the Laundry House.
How do I get an extra duvet?
For an extra duvet, just reach out to our hosts. Please note: for double occupancy in your apartment, an additional €10 per night applies.
Where can I find a dustpan?
There’s one ready for you in the Laundry House. Feel free to use it anytime and put it back when you’re done.
Can I receive mail?
Absolutely! Send your letters or packages to the STAYERY address and put your name as the recipient. As long as our team is on-site, we’ll happily accept your delivery. You can pick it up at our hosts’ back office.
Is there salt, pepper, and oil?
For hygiene reasons, we unfortunately can’t provide these basics in the apartments. However, you can buy salt and pepper in our self-service Späti located in the lounge area.
